Return Policy for Lamouda
Last updated: 10/23/2024
At Lamouda.com, we strive to ensure you are satisfied with your purchase. However, if for any reason you are not completely happy with your order, we offer a 10-day return policy. Please review the details below.
1. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
Return Window: You must initiate the return within 10 days from the date of delivery.
Condition of Items: Items must be in their original condition, unused, unwashed, and with all tags and packaging intact.
If you receive an item that is the wrong size, we offer a free exchange! To initiate the process, please follow these steps:
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Contact Us: Reach out to our customer service within 10 days of receiving your item.
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Provide Details: Include your order number and the size you need.
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Return the Item: We'll guide you on how to return the incorrect item at no cost to you.
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Receive Your Exchange: Once we receive the returned item, we'll send out the correct size promptly.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Items marked as final sale.
Personal care products, intimate wear, or any items that cannot be returned for hygiene reasons.
3. Return Process
To initiate a return:
Contact Us: Send an email to Lamoudashop@gmail.com with your order number, the item you wish to return, and the reason for the return.
Return Authorization: Once your return request is approved, you will receive instructions on how to send the item back to us.
Shipping Costs: You are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.
4. Refunds
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment. Please note:
Shipping fees are non-refundable.
Allow 5-10 business days for the refund to be processed after we receive your return.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at Lamoudashop@gmail.com within 48 hours of receiving the product, and we will arrange for a replacement or refund.
7. Contact Information
If you have any questions or need further assistance regarding your return, feel free to contact us at:
Email: Lamoudashop@gmail.com
Website: Lamouda.com